TERMS AND CONDITIONS

Semi-Custom Invitations

A quote will be provided to you estimating the cost of the job requested.  In order to start the order process, the quote must be signed and agreed to.  Upon agreement an invoice for the deposit of 50% of the total due be will sent. 

Upon receipt of both the deposit and completed invitation questionnaire, Amira Design will begin working on your order.  A digital proof of the invitation will be emailed to the email address provided on this form with-in 24-48 hours.

A total of five (5) proofs will be provided to you to make any appropriate changes, these proofs will be sent to you in a PDF format via email. *If additional proofs are required, a $5.00 fee will be charged for each additional proof.  The final proof must be signed and dated prior to being returned to us.

*Additional proofs required, due to mistakes made by Amira Design, do not apply, i.e. mistakes such as incorrect spelling or missing information that was previously requested on the questionnaire.

For Custom Design Invitations

A quote will be provided to you estimating the cost of the job requested.*  To start the design process, the quote must be signed and agreed to, upon receipt of agreement a design fee of (fee is calculated on the quote) is due to secure your place and start the design process.

*Please note the quote is not the final amount due and may be changed based on additions or changes to the original request.

Design Ideas and Proofs

Amira Design will provide you with 2-5 design ideas for your invitations based on the agreed to quote.  These mock-up's will be sent in a digital format to your email.  Once a design has been selected an invoice for 50% deposit will be sent and the invitation questionnaire must be submitted. 

Upon receipt of the deposit payment and the questionnaire, the work will begin on your order.  We will send you a digital proof to the email address provided for your review and final approval.

A total of five (5) proofs will be provided to you to make any appropriate changes, these proofs will be sent to you in a PDF format via email. *If additional proofs are required, a $5.00 fee will be charged for each additional proof.  The final proof must be signed and dated prior to being returned to us.

*Additional proofs required, due to mistakes made by Amira Design, do not apply, i.e. mistakes such as incorrect spelling or missing information that was previously requested on the questionnaire.

Approval

Amira Design is not responsible for any mistakes printed that match the approved proof.*  This includes any spelling, dates, days, addresses, spaces, graphics, etc that are incorrect.  Although Amira Design does its best to ensure that everything is correct, mistakes can occur.  It is your responsibility to proof read and check all information before you approve your proof.  So please double check your proof carefully before you submit your final approval.

Your order will not be processed without your signed or emailed approval.  Once you have approved the proof, the final invoice for the remaining balance will be sent. Amira Design has the right to print your order.  You will be responsible to pay for any printing and products used once you have approved your design.

 *In the event Amira Design is responsible for errors on the printed pieces that do not match the approved proof, Amira Design will take full responsibility and as your sole remedy will provide new invitations free of any additional charge.

**Due to the customization of invitations and related stationery items, refunds and exchanges are not offered. Proofs are sent for approval before anything is printed please ensure that you have double checked your items prior to approval.

Payments

Amira Design accepts cash, checks* or payments via paypal and credit cards.  

After the initial consultation, your deposit will be due immediately of 

50% deposit for Semi-Custom Invitations, Amira Design will begin to process your order upon receipt of payment and questionnaire

or

Design Fee for Custom Invitations, Amira Design will send your samples of different designs for your review. Once the samples are reviewed and design is chosen, an invoice for 50% deposit of the amount due will be billed.  Upon receipt of payment and questionnaire Amira Design will begin to process your order. 

Final payment is due prior to shipping of the finished product.  You will be billed for the final balance at the receipt of the final approval, and invoice must be paid prior to shipping.  Shipping will not take place until final payment is received. 

*A fee of $25.00 for NSF checks will be charged if your payment is dishonored by the bank along with the maximum allowable damages as permitted by law.

Turn Around/Timeline

The following timeline is provided to list the steps of the design process

Allow up to 3 to 5 days for a proof of your design once ALL the necessary information has been provided. 

Allow up to 48 to 72 hours for edits from the clients to be made by Amira Design after a proof is submitted (provided the products have not yet been ordered from the printers).

Your job will not be printed without your signed or emailed approval.  If you need a job in less than the allotted time frame, Amira Design has the right to charge a rush fee, calculated on the quantity of your order.

Processing Timeline:

For Semi-Custom Invitation - Allow a 10 to 15  day turnaround once you approve your proof to complete your project (unless otherwise notified)

For Custom Invitations - Allow a 4 to 8 week turnaround depending on the complexity of the design. In some cases the time frame may be extended due to changes and or additional requirements

*For All Boxed Invitation Suites - Allow a 3-month turnaround to complete your order.

*For All Silk Boxed Invitation Suites - Allow a 4 to 6 month turnaround to complete your order. 

*Our Boxed invitation suites are designed with your specifications and require additional timeframe for production. We ask that you place your order at least 4 months in advance.

***In the event that any paper or other required items are on backorder and out of the control of Amira Design, the client will be notified of additional time needed.  The client may then have the right to change the choice of product used in order to complete the order.

Completion:

Amira Design will provide you with a completion date at the time the order is approved for printing. 

Quality Control

Amira Design strives to produce the utmost quality and high end products.  Since our products are hand designed and produced, there may be slight irregularities. Amira Design will double check your order and take extra care in packaging to ensure that your invitations arrive safely and ready to be used. In the event there is a mistake or the product doesn’t meet the clients’ expectations due to the neglect of Amira Design, Amira Design will do its best to correct the problem at hand.  

**Due to the customization of invitations and related stationery items, refunds and exchanges are not offered. Proofs are sent for approval before anything is printed please ensure that you have double checked your items prior to approval.

Cancellations


All deposits are non refundable. If you wish to cancel your order you can do so at anytime before your final proof approval. Once you have provided proof approval, we are unable to change or cancel your order. If you need to make a change to your printed orders, you will be invoiced for a discounted amount to re-order and re-print your invitations.

Refunds and Exchanges

We are confident that you will be satisfied and happy with your customized Amira Design order. To ensure 100% satisfaction, please be sure to review your proof(s) for misspellings, grammatical and punctuation errors. We are not responsible for any errors once the final proof approval has been submitted. However, if any of the following should occur we will be happy to assist you.

We make every effort to carefully check and proof all orders before they are shipped. However, if an error is made on our part we sincerely apologize and will make all efforts to resolve the problem as quickly as possible.

** Colors may vary due to resolution on your computer monitor. Every computer shows colors differently, if you are concerned about the color, please ask or request a sample of the finished product, prior to placing your order to ensure that your receive the product you envision.

MISSPELLINGS/ INCORRECT WORDING
Amira Design is not responsible for misspellings in approved proofs, please triple check all spelling, grammar, capitalization. 

Envelope Addressing

Envelope addressing or postage is not included in the price of the invitation order. But can be added for an additional cost.  

Delivery

Your order will be either shipped via US Postal Service, or may be hand delivered depending on your location.  Please note that shipping costs apply and vary based on the product(s) ordered.

DOMESTIC ORDERS:
All orders are shipped via USPS Priority Mail, please allow 2-3 business days for delivery. These come with tracking and delivery confirmation, all orders over $300.00 require a signature confirmation, so please be available for delivery.

* Amira Design is not responsible for any lost, stolen or damaged packages after delivery has been made.

INTERNATIONAL ORDERS:
Amira Design is not responsible for any Customs Fees/ Taxes/ Duties that you may incur. All packages will have a tracking number, however once a package leaves the United States and arrives at the destination country, it may or may not be tracked via the U.S. Post Office. As a result Amira Design is not responsible in any way for international packages once they have been shipped.

*Refunds will NOT be issued for delayed deliveries or lost packages.

All international customers should be aware that delivery of their completed order may take anywhere from 10 - 30 days (sometimes longer) for actual delivery, this does not include processing time for your order. PLEASE ORDER IN PLENTY OF TIME TO RECEIVE YOUR PRODUCTS.

 

Additional Terms

This agreement shall be governed by the laws of the State of California.  Any action to enforce a party’s rights under this agreement the prevailing party shall be entitled to attorney fees and costs.  Further any such action must be brought in the courts of the State of California located in the city of Los Angeles.

This agreement is the entire agreement of the parties and integrates all the terms and conditions contemplated by the parties.  No other warranties, representations, warranties, promises or inducements have been made outside of this agreement and any such statements shall not be binding upon the parties.

Neither party shall be liable for any special, incidental, exemplary, punitive or consequential damages to include but not limited to lost profits, regardless of how characterized or whether any either party had any form of prior notice of such possibilities.

Changes to this agreement must be made in writing and agreed to by both parties.

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